Privacy policy

This privacy policy sets out how we collect, use and protect any personal information that you give to us when you use this site. Your personal information is collected in accordance with the Privacy Act 2020. We collect personal and sensitive information about you and from you in order to provide hospitality and accommodation services. We are committed to ensuring that your privacy is protected. You have a right under the Privacy Act to request access to your personal information and to request for any correction to any information that we hold and use about you. Should we ask you to provide certain or additional personal information by which you can be identified, then you can be assured that it will only be used in accordance with this privacy statement.

Mount Richmond Hotel reserves the right to change this policy from time to time by updating this page. You should check this page frequently to ensure you are aware of any changes to this policy.

What we collect

Information we collect can include but is not limited to:

  • Your full legal name
  • Government issued photo id (Driver license or passport)
  • Employer details incl. job title
  • Residential address
  • Contact phone number
  • Payment details including your credit card information
  • Email address
  • Demographic information such as postcode,
  • Preferences and interests

What we do with the information we collect

We require personal information to understand your needs and provide you with service, and for any of the following reasons:

  • Internal record keeping
  • We may use the information to improve our products and services
  • We may periodically send promotional email about new products, special offers or other information which we think you may find interesting using the email address which you have provided, to do this you need to opt in for this service
  • We may contact you by email, phone, or mail
  • We may use the information to customize the website according to your interests

We are committed to ensuring that your information is secure. To prevent unauthorised access or disclosure we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is an element of data that a website can send to your browser, which is then stored on your device, computer, or other system.
We use cookies in some of our pages to store your preferences and record session information. The information that we collect is then used to ensure a more personalized service level for our users. You can adjust settings on your browser so that you will be notified when you receive a cookie. Please refer to your browser documentation to check if cookies have been enabled on your computer or to request not to receive cookies. As cookies allow you to take advantage of some of the Website’s essential features, we recommend that you accept cookies. For instance, if you block or otherwise reject our cookies, you will not be able to book flights or use any products or services on the Website that require you to log-in.

This information is treated confidentially and will not be shared with anyone outside of the Company unless otherwise stated in this Privacy Policy. We will only use this information to make informed decisions regarding the purchase of online advertising.

Links to other websites

Our website may contain links to enable you to visit other websites of interest easily.
Once you have used these links to leave our site, you should note that we do not have any control over the external (third-party) websites. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Accessing your personal information

You may choose to restrict the collection or use of your personal information in the following ways:
We will not sell, distribute, or lease your personal information to third parties unless we have your permission or are required by law to do so. You may request details of personal information which we hold about you under the Privacy Act 2020.

If you believe that any information, we collect about you is incorrect or incomplete, please write to or email us as soon as possible or visit us in person at 676 Mount Wellington Highway, Mount Wellington, Auckland.

We will promptly correct any records of information found to be incorrect when brought to our attention.